Return & Refund Policy
Many products sold on Getty Equine Nutrition, LLC are returnable and refundable within 30 days after purchase. An extensive list of products are not returnable because they are either whole foods or do not contain any preservatives. Please see the list below.
Note: Please contact Dr. Getty first before returning any product since the return address may be different than the original shipping address. Contact information is shown below.
Returns need to adhere to the following Guidelines:
- Unopened products must be returned within 30 days of purchase since these are nutritional supplements and have a limited shelf life. Slow Feeders may be returned if unopened. Please contact Getty Equine Nutrition, LLC for correct return address before returning products, by emailing firstname.lastname@example.org or calling 940-272-0001.
- Slow Feeders, including Hay Pillows, Freedom Feeders, Porta-Grazers, and Nibble Nets have their own policies. Nibble Nets has a 15% restocking fee. Porta-Grazer's policy can be viewed here: warranty and return information.
- Shipping costs are non-refundable. Getty Equine Nutrition, LLC pays for the original shipping. However, when a product is returned, this shipping cost will be deducted from your sales price when issuing a refund.
- Return shipping is the responsibility of the customer.
- Custom Horsetech products -- the ones with added or removed selenium (or other ingredients, including flavoring), including Glanzen Complete, Glanzen-Lite Complete, Glanzen GL Complete, Reitsport HA-100 Complete, Reitsport HA-100 Lite Complete, PreOx w/o Se, or Horsetech B1.
- Hemp seed products -- Praise Performance 30% (formerly Hempseed protein fiber), Praise Topping (formerly Hempseed Topping), and Praise Oil (formerly Hempseed Oil)
- Starting Gate granules
- BEET-E-BITES treats -- including Beet-e-Bite crumbles and Equi-Pockets
- Camelina Oil from Wild Gold - both original and premium
- All products from ForeFront Equine: ForeDigest, ForeRespiratory, ForeJoint, Forefront All-Star, ForeBasics+, ForeColostrum, ForeCalm, and ForeCBD
- CurOst EQ Products
- Crypto Aero Products
- Yucc' It Up products
- Pure Form Equine Chia Biscuits
- EquiForce Products: Algae to Omega, Meta Librium, Microbiome Support, OsteoGen
- Wild Fed Herbal Products
- Any other whole food product
- Individual minerals from Horsetech including Premium Magnesium Oxide, Chromium Yeast, Selenium Yeast, and Phos4
- Books that have been signed
Return Contact Information
If you have any questions, or need to know where to return a product, please contact Getty Equine Nutrition, LLC, using one of the methods below:
- Phone: 940-272-0001
12608 Lignite Drive
Denton, TX 76207
Getty Equine Nutrition, LLC