Q: Do I Have to Pay for Long Distance Charges for Phone Visits?
A: Not within the U.S. or Canada. Dr. Getty will call you and there are no phone charges involved.
Q: What If I Live Outside of the U.S.?
A: The call is free within Canada. For other international locations, you may call her or arrangements can be made for a Skype visit.
Q: Can We Visit via Email Instead of over the Phone?
A. Email consultations are discouraged because it is difficult to have a conversation about your horse. Additionally, they usually take more time, making them more expensive.
Q: How Do I Pay for this Service?
A: Dr. Getty will ask that you keep a credit or debit card on file since the amount of charge will be based on the amount of time she devotes to your horse's plan. She will always discuss the final charge with you before actually charging your card.
Q: Can We Talk More than An Hour?
A: Yes. Most consultations last between one and 1 1/2 hours. The amount of time spent on the phone varies with the complexity of the situation.
Q: Do I Have Control over What We Talk About?
A: Of course! This is your time and you direct the conversation to meet your needs.
Q: Can I Receive A Prescription, If Needed?
A: No, Dr. Getty does not issue prescriptions. If your concern requires medical attention, she will recommend that you contact your veterinarian.
Q: What Information Do I Need To Provide?
A: Dr. Getty asks that you email in advance a list of everything you are feeding, including supplements and medications. If you can provide the website links to these products, she can look them over before calling you. Also, if you have any recent blood work test results or hay analyses, please email those to her ahead of time at email@example.com.
Q: Can We Visit More Than Once? Will There Be An Additional Fee?
A: Email access for brief follow-up questions are generally answered at no additional charge. However, charges will be incurred for time to go over blood tests or hay analysis reports. Also, if the scope of your email is broad, requiring additional time to re-evaluate your circumstances, you will be asked to make an appointment for a brief follow-up visit. In some cases, it can be done via email and your credit card on record will be charged for the additional time. The same hourly rate applies and will be pro-rated based on actual time used.
Q: Will I Receive Specific Information about What to Feed and How Much to Feed?
A: Yes. However, sometimes the plan may be adjusted if blood work or hay analysis results are done after the visit.
Q: What Are Dr. Getty's Qualifications?
A: She earned a Master's degree in animal nutrition from the University of Florida and has a double major Ph.D. in animal nutrition and marketing (animal nutrition studies at the University of Georgia). She taught comparative nutrition for 20 years at the University of North Texas, while doing consulting in equine nutrition through her company, Getty Equine Nutrition, LLC. She now lives in Denton, Texas where she consults with horse owners throughout the world, and writes for national and international publications. Dr. Getty offers informative speaking presentations, teleseminars, and webinars. Her comprehensive reference book, Feed Your Horse Like A Horse continues to be a popular resource, offering a vast array of information for all horse owners, from the first time owner to the most seasoned professional. More detailed information about specific topics can be found in her topic-focused Spotlight on Equine Nutrition Series.
Q: May I Ask Questions about Any Condition or Is She Specialized?
A: Feel free to address any condition or stage of life. Dr. Getty has successfully treated the most difficult cases of laminitis, colic, weight problems, lameness issues, and digestive disturbances. She also enjoys working with pregnant mares, growing horses, as well as aging horses, and the special needs of athletes. In addition, she has been involved in helping rescue horses recover from neglect. All questions and concerns about any area of equine health are welcomed.
Q: Does Dr. Getty Work with Donkeys and Miniature Horses?
A: Yes, she encourages you to contact her with your concerns about donkeys, mules, and minis.